Refund Policy
RETURNS
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You have 10 days to return an item. If more than 10 days have passed since your purchase, we cannot offer an exchange or refund.
Only unused items that are in the same condition as when you received them are eligible for return. The item must also be returned in its original packaging.
Some items cannot be returned. This applies, for example, to perishable items such as food, flowers, newspapers, or magazines. We also do not accept returns of hygiene or sanitary products, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
* gift cards
* downloadable software products
* certain health and personal hygiene products
To process your return, we need a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
In certain cases, only a portion of the price will be refunded: (if applicable)
* Books that show clear signs of use
* CDs, DVDs, videotapes, software, games, cassette tapes, or vinyl records whose packaging has been opened
* Items that are not in their original condition, are damaged, or are missing parts, and where this is not our fault
* Items not returned within 10 days of delivery
Refunds (if applicable)
After receiving and inspecting the returned items, we will send you a confirmation of receipt via email. We will also let you know whether we have approved or declined your refund.
If we approve your refund, it will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Delayed or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account.
If necessary, contact your credit card issuer. It may take some time for the refund to appear.
If that isn’t the issue, contact your bank. It often takes time to process a refund.
Have you done this but still haven’t received your refund? Please contact us at info@kadolandhome.com.
Discounted items (if applicable)
No refunds can be issued for discounted items.
Exchanges (if applicable)
We only replace defective or damaged items. If you wish to exchange an item for the same item, please send an email to info@kadolandhome.com and ship the item to Woenselse Markt 37, Eindhoven, 5612 CS, Netherlands.
Gifts
If the item was specifically purchased as a gift and shipped directly to you, you will receive a credit for the value of the returned item. We will send you a gift card as soon as we receive the returned item.
If the item was not marked as a gift at the time of purchase, or if the giver first received the item themselves and then gave it to you, we will refund the item to the person who gave it to you, and that person will be notified that you have returned it.
Shipping
To return your item, you must ship it to Woenselse Markt 37, Eindhoven, 5612 CS, Netherlands.
The shipping costs for returning the item are your responsibility. Shipping costs are not refunded. When you receive a refund, the shipping costs will be deducted from your refund.
How long it takes for a replacement item to reach you depends on your location.
If you are sending us an item worth more than €75, please consider using a shipping service with tracking or insurance. We cannot guarantee that we will receive your returned item.
